Conflict Management and How to Handle a Stressful Environment
Avoiding conflict is extremely difficult, both in workplaces as well as in personal life. However, it is human nature to differ. On the other hand, interpersonal tension or poor communication can cause a simple disagreement to explode to worse with ease. Keep in mind that conflicts which continue to grow will eventually damage employee morale and diminish productivity. This is why having an idea of how to handle or manage conflicts is very crucial.
If you are having a hard time dealing with conflicts then this article can help you a lot. Here we will talk about why conflict occurs and how to solve it. In addition, we will also show you how to learn from it.
What is Conflict Management?
When we say conflict management it is the capability to determine as well as handle any conflicts efficiently, sensibly, and fairly. Since struggles in businesses are considered a natural facet of every workplace it’s very crucial that there are persons who really know how to understand conflict and solve them.
Why Conflicts occur and how to resolve them?
Conflict is actually a normal part of our life and there are lots of issues which may cause conflicts within an organization. If not resolved, they can be very destructive. Either way, listed below are the common reasons why conflicts occur and how to resolve them.
- Poor Communication
Poor communication is one of the common reasons why conflicts occur. If a person doesn’t understand the message that you want to convey it may possibly affect the whole situation. So, to prevent this from happening, you need to pay attention to how you send, as well as receive messages. Both staff and managers are responsible for resolving such issues.
Other ways to resolve poor communication:
- Make sure that decisions are well implemented
- Make sure everyone understands their role in an assignment
- Listen to your employees so you understand the root of their problem
- Burnout, Frustration, and Stress
When a person becomes stressed and frustrated, they became more irritable and they tend to cause more conflicts compared before. Having that said, it is crucial to recognize the indications of anxiety in people’s work circumstances to avoid burnout. Further, try to aid people in determining the roots of work-related stress and immediately take a step to change such factors. These factors may possibly include:
- Untidy or dirty workspace
- Verbal abuse
- Lack of support
- Lack of purpose
- Personal life
- Poor employee selection
Poor selection of employees may result in ill-feeling or conflict. Though employee conflict issues cannot be avoided entirely, you can actually minimize them by means of a good employee selection process. Considering employee views, especially when you are impending staff selection, helps minimize conflicts in the workspace. Do they fit into the culture you are trying to create?
- Lack of preparation and planning
Oftentimes, lack of preparation and planning means that a certain organization moves from one crisis to another. In the actual fact, this lack of direction and even a sense of disorganization can create various issues like misunderstandings and it’s very stressful.
Thus, in order to resolve this issue, you need to come up with a well-thought-out action plan. Preparation is the key no matter what you are planning to do.
- Increase in the amount of work
At times, conflict in the workplace usually occurs when the amount of work being delegated increases without prior notice since some people think they’re being pushed too much.
So when distributing workload make sure to do it fairly. Don’t give your employee a task which you think he/she can’t handle better yet, train him/her first before delegating the task.
How to Learn from Conflicts?
The ability to learn from conflicts is serious to the organization’s ongoing success.
My solution is to motivate people to act
- Take the time to know one another
- Make sure everyone understands their role to the team
- Agree to the rules as well as hold everyone accountable
- Provide culture coaching so that employees grow as assets to your company
- Encourage your employees to be leaders in each situation (See our 10 principles)
Our Conclusion on Conflict Management
Managing a conflict doesn’t have to be difficult. As long as you have an idea about the causes and how to resolve them rest assured you will be able to manage an organization that is free from conflict.